These answers are written for dealers evaluating GDS Viewer as a cleaner shared viewing appliance for Grandstream GDS customer sites.
GDS Viewer is a dealer-focused local viewing appliance and software platform for Grandstream GDS door station sites. It gives customer locations a polished shared browser viewer while giving dealers a proper licensing and deployment workflow.
No. The product focus is the on-site shared browser experience. Dealers and end users can still use Grandstream mobile access where remote viewing makes sense.
Yes. Dealer branding can be applied inside the appliance experience so the viewer looks more like part of your own deployment package.
GDS Viewer is licensed per site with dealer-managed activations. Each license can be tied to appliance identity and moved when replacement hardware is installed.
Dealers can release the old appliance binding from the portal, then use the same key on the replacement unit. The activation history remains logged for support.
Submit a dealer request through the website, receive approval, create your portal password, and then manage keys and site records from the dealer portal.
Yes. Dealers are the primary channel, but businesses and end users can still submit a request for a viewing solution and be assisted directly if they are not working through an integrator yet.